Once payment has been made, you will receive a confirmation email with respect to your order and the eGift Card will be emailed to your chosen receipt at the email address provided by you at check out (on the day of the order or the selected date).
The eGift Card email will contain a digital copy of the gift card, a QR code, the number and pin number.
If you haven’t received an email containing your eGift Card, please check the spam and junk folder of both the buyer and recipient.
If you believe that the email address of the recipient was entered incorrectly, please send us a message on our Contact Page under ‘Gift Card Enquires’ so we can take a look at this for you.
We have physical Gift Cards and eGift Cards available at Five Guys. Gift Cards can be purchased at any Five Guys store in Spain.
eGift Cards can be purchased directly on our website under the ‘Gift Cards’ section.
No, you do not need to activate your physical or e-gift card – you can use them immediately.
Gift Cards and eGift Cards can be used towards in-store purchases at any of our stores in Spain. They can only be used towards the purchase of Five Guys food and drink menu items.
Gift Cards and eGift Cards cannot be used on our Click & Collect or Curbside orders on our App and website. They cannot be used for purchases made via our delivery partners.
There are a few ways to check the balance for Gift Cards and eGift Cards:
Presenting the gift card/card number at the till across our stores in Spain.
Sending us a message on our Contact Page under ‘Gift Card Enquires’, along with the relevant details. A member of our team will respond with the details as soon as possible.
EGIFT CARDS ONLY: Check your balance online by entering your card details on the Balance Check page.
If you have experienced any issues in redeeming your Gift Card or eGift Card, please reach out to us on our Contact Page under ‘Gift Card Enquires’ so we can take a look for you.
If a Gift Card or eGift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used without permission, Five Guys are not responsible. We cannot replace these Gift Cards.
